Two Starbucks quality assurance inspectors overheard at Phoenix Sky Harbor Airport (Terminal 3)

A: Bill is very neat regarding cleanliness ... still he left a few messes I couldn't walk off on.

B: I mean if 70 percent of your chairs are clean, do you mark it all off as clean? Are they doing their job? I mean if one chair is clean and one scuffed, do I report it as messy?

[...]

B: [mimicking a co-worker] Whatever you can do I can do I can do I can do. I would like to go into his computer and see if he's up to date.

A: ... I was appalled at — I was awed — really. Not as bad as the table in the dishwasher where the garbage disposal is — hard to clean underneath. There were some .. a very identifiable filthy patch and they didn’t bother to do it.